Q.
What is HABAGAT OUTDOOR EQUIPMENT Warranty Policy?
Thank You for purchasing a HABAGAT product. All
new HABAGAT OUTDOOR EQUIPMENT products are fully
warranted to the original owner against defects
in materials and workmanship for the lifetime of
the product. If a product ever fails due to a manufacturing
defect, even after extended use, we will repair
the product, without charge, or replace it, at our
descretion.
This warranty does not
cover damage caused by accident, improper care,
negligence, normal wear and tear, or the natural
breakdown of colors and materials over extended
time and use and products which has been repaired
or altered unless done or approved by HABAGAT. Damage
not covered under warranty will be repaired for
a resonable rate and a fee will be charged for return
shipping. This warranty extends only to the first
consumer purchaser, and is non transferable.
For warranty evaluation,
your product must be returned directly to HABAGAT
OUTDOOR EQUIPMENT & SERVICES INC., email us
at marketing@habagat.com for shipping address. All
shipping to Warranty must be pre-paid and insured.
HABAGAT OUTDOOR EQUIPMENT cannot be liable for lost
in-bound packages. It is required that products
accepted for repair should be clean. Charges will
be assessed if cleaning is necessary.
Q. What does “Lifetime”
mean?
Our products are covered
under warranty, to the original owner, for the lifetime
of the product. Unfortunately, this does not mean
your lifetime. Your HABAGAT Backpack may not survive
to the ripe old age of 80.
Q. Are rips and tears
covered by warranty?
Rips, tears, burns and
holes are not covered under the terms of our warranty
policy. We understand that even the best cared for
backpack or sleeping bag can meet with an unforeseen
or unexplained accident. If your product by HABAGAT
becomes damaged, HABAGAT OUTDOOR EQUIPMENT will
repair it for a reasonable charge.
Q. Is normal wear and
tear covered by the warranty?
We manufacture all of
our products to meet our superior standards. However,
regardless of how carefully you use, or how well
you care your HABAGAT product, it will eventually
begin to show age and wear.
The HABAGAT warranty
covers defects in workmanship and materials, regardless
of the age of the product, but it does not cover
normal wear and tear.
Q.
Will my HABAGAT product be repaired or replaced?
If your HABAGAT product fails due to a manufacturing
or workmanship defect, our first option will be
to repair the item, free of charge. If the product
is not repairable, or if the cost of repairing the
item exceeds the cost of a new one, we will replace
it. Many of our customers become very attached to
their HABAGAT products, and do not want us to exercise
the option to replace. If your HABAGAT product has
special memories attached to it that make it irreplaceable
to you, please let us know.
Q. How do I send my HABAGAT
product in for repair?
Email us at marketing@habagat.com
to obtain the address for shipping.
We would prefer that you send the item using a shipping
method that will provide you with a tracking number,
and require a signature upon delivery. Please make
sure that the shipping is prepared and the package
is insured for full replacement value.
To obtain service
you must include:(a)
a copy of your receipt, bill of sale or other comparable
proof of purchase. (b) a complete
written description of the problem ; (c)
the name of the Outdoor shop you purchased your
HABAGAT product; (d) your complete
name and, most importantly; (e)
your complete email and mailing address (a place
where someone will be available to sign for a package)
and telephone number (landline and cellphone). PLease
mark the areas in question on the product with colored
tape or masking tape, so we can find them easily,
and make sure that your note describes their location.
Please send the product
in clean.Soiled HABAGAT backpacks and sleeping bags
(and all HABAGAT Products) will be sent out to a
professional cleaning service prior to the repair,
and we will assess an extra charge for that service.
Also, sending out a product for cleaning adds an
unexpected delay of two weeks or more. Products
not clean enough to work on will be returned to
you.
Q. Should I insure my
product when I mail it in?
Please insure your HABAGAT
product for its full value when you send it us.
Use a shipping method that provides a tracking number
and requires a signature upon delivery, to ensure
that your product will arrive safely to HABAGAT
OUTDOOR EQUIPMENT & SERVICES INC
Q. Do I need a repair
authorization number before I send my item in?
The HABAGAT OUTDOOR EQUIPMENT,
Marketing Department does not require or issue return
authorizations for items being returned for evaluation
and repair. Once we receive your product, we will
assign a repair order number to it, and we will
notify you with the repair order number and an initial
status report.
Q.
Who pays for shipping?
As stated in our warranty policy, the customer pays
the shipping charges to send products to the Marketing
Department. HABAGAT OUTDOOR EQUIPMENT will absorb
the return shipping charges. Shipping charges for
all non-warranty repairs are at the owner’s
expense.
Q. How long will my repair
take?
Our typical turn time
is three to four weeks from the time we receive
your product until it is returned to you. In some
cases we can send it back to you sooner. In rare
cases, it may take longer. During peak season our
turnaround time can stretch to six weeks. If your
product needs to be cleaned, you may expect up to
two additional weeks before it will be returned
to you.
Q. What do repairs cost?
The cost of non-warranty
repairs varies from one repair to another, depending
on the cost of the materials and length of time
it takes for us to do the repair. If you are concerned
about the expense, you can ask us to notify you
of the repair costs. After your product is assessed,
we will notify you right away through email with
a final estimate, and request that you call us to
approve the charges. You may also give us a limit,
i.e. “Please notify me if the repair charges
exceed Php 500.”
Q. Can my product repair
be rushed?
In special cases, if
you need your repair back before the normal expected
turnaround time, we can do a rush repair for you
for no additional charge. To request a rush, please
send your product to us by way JRS Express, 2Go,
or some other speedy means. Please write RUSH in
big letters on the box. Include a note, asking us
to do a rush repair, with your complete name, address,
email address and phone number (landline and cell
phone). Please explain what the necessary repairs
are, and give us the date you need your product
back. We will do all we can to see that you have
it back in time.
Q. Why does my HABAGAT
product need to be cleaned before I send iVt in?
We require that all items
accepted for repair be received freshly laundered.
We understand that this may be inconvenient, but
we want to ensure the health and welfare of our
Marketing department and the repair staff.
Q. How can I find out
the status of my repair order?
You can track your package
with your shipper to determine if and when it has
been delivered. Once we have received your HABAGAT
product in the Marketing Department, we will inform
you right away through email to let you know the
status of your repair.
If you have further
questions, please call us at (032) 231-5651 local
111 or 112.
O. I have a broken/missing
buckle. Can it be replaced?
If your buckle is broken
or misplaced we would be happy to send you a new
one with the cost of the item. You may contact us
by calling (032) 231-5651 local 111 or 112. Please
provide your complete name, email, contact numbers
and address, along with a description of the buckle,
including the width of the strap the buckle is attached
to, in inches.
